Free standard shipping within the Netherlands for orders above €100, -
SHIPPING AND RETURNS
SHIPPING
For orders within the Netherlands you can expect your package within 1-4 working days.
For orders outside the Netherlands it will of course take longer to reach you.
Shipping costs for orders within the Netherlands are € 6.95. The costs for orders and deliveries outside the Netherlands depend on the carrier and are fully charged to the customer.
RETURNS
If for any reason you wish to return products from your order, we accept returns within 14 days from the date the order was shipped. The costs of return shipment are for your own account.
We will gladly issue a refund if the return conditions as noted below have been met:
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Please note that products must be returned unused, undamaged and in the original packaging.
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Please make sure to choose the original packaging cardboard shipping box for your return shipment to prevent the contents from being damaged in transit
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Arrange a return shipment with a carrier of your choice.
The shipping costs for the return are for your own account and depend on the carrier of your choice.
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Once we have received and checked your return, we will notify you within ten business days if it has been approved.
If so, we will process a refund using the same payment method you used for the original payment.
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We reserve the right not to accept returns if conditions are not met or if products show signs of wear and tear.
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Follow the form with instructions that you received in the mail after you have reported the return. We cannot accept your return without this form.
TO SEND
For orders within the Netherlands you can expect your package within 1-4 working days.
For orders outside the Netherlands it will of course take longer to reach you.
At the moment we ship to the following European countries: Belgium, Luxembourg, the Netherlands, Germany and also France.
If your country is not listed here, send us a message if you want to help Casa Koko expand in your country.
More good news, Casa Koko is proud to offer free shipping on orders over € 100. For orders under € 100 the shipping costs are:
The Netherlands: € 6.95
Belgium: € 9.95
Luxembourg: € 14.99
Germany: € 8.95
France: € 14.99
LIMITED EDITIONS
A return for a limited edition item may be initiated within 10 days of delivery
Return Shipping Fee
There is always a restocking fee of 15% of the item price.
The buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost.
Additional Notes
Buyer is responsible for customs duties and taxes for import back into the country of origin.
